Production Time
Every piece is made to order, by hand, in Cape Town. Please allow 2 weeks for your item to be made before it ships.
Local Shipping (South Africa)
We ship nationwide via The Courier Guy. Local shipping is included in the price of every item — no additional cost at checkout.
International Shipping
We ship internationally via Tunl. A flat R2,000 is added to cover freight and customs clearance — this is shown on each product page and again at checkout, so there are no surprises. Please note the recipient may still be responsible for any additional import duties or taxes charged by their own country on arrival.
Defects & Repairs
If your item arrives with a manufacturing defect, contact us within 7 days of delivery with photos of the issue. Once we've assessed the photos, we'll arrange by email for the original item to be couriered back to us, then follow up with a repair or replacement at no cost to you. Because every item is made to order rather than held in stock, we're not able to offer general returns for change of mind, incorrect size, or colour preference.
International Defects & Repairs
The same 7-day photo-assessment process applies to international orders. Because items may need to clear customs again on their way back to us, resolution can take longer than for local orders — we'll keep you updated throughout.
Natural Variation
Our leather is a natural material, so grain, tone, and small markings vary slightly from batch to batch. This variation is expected and is not considered a defect — we think it's part of the charm of something handmade.